1. INFORMATION ABOUT US

We’re London Essex Outdoor Living, a trading name of London Essex Hot Tubs Ltd a company registered in England and Wales under company number 08960631. Our registered office at 28 Woodside Commercial Estate, Thornwood, CM16 6LJ. Our VAT number is 194110329.

2. CONSUMER CANCELLATION RIGHTS

2.1 If you are a consumer, you have the right to cancel your order and receive a full refund (see our Refunds policy). Your right to cancel starts from the date of the Dispatch Confirmation. If the Product(s) have been delivered to you, you may cancel at any time within 7 working days, starting from the day after you receive the Product(s).

2.2 If you’d like to cancel, please let us know by email (support@londonessexoutdoorliving.co.uk) or post at the above address. You will also have to return the Products to us at: London Essex Outdoor Living, Unit 28 Woodside Commercial Estate, Epping CM16 6LJ, as soon as you can, and at your own cost. It is your legal obligation to take care of the Product(s) whilst it/they are in your position.

RETURNS & REFUNDS

2.3 We will process the refund as soon as possible, using your original payment method. This will be with you no more than 30 days after the returned item has been received at our warehouse.

2.4 If the products return arrived damaged, we will notify you as soon as possible to inform you of the damage. We can accept no responsibility for any items that do not arrive in a re-saleable condition, so a refund will not be issued. The products should be returned to us in a perfect, re-saleable condition and in its original packaging. If it is not in the same condition as when it was delivered to you, we may refuse the return. We will get in touch to talk this through.

3. STANDARD DELIVERY

3.1 In relation to delivery of large items like Big Green Egg, Pizza Ovens, Spa Covers our courier operates a “kerb-side delivery policy” that goes a little something like this:

(a) The courier will unload and deposit the Product(s) at the entrance to your property;

(b) The courier cannot legally enter your property to move the Product. For safety reasons, they’ll also avoid uneven or sloping ground (Green Eggs and Pizza Ovens can get pretty heavy);

(c) The courier has no legal responsibility to unpack the Product(s).

(d) Neither the third-party courier, nor London Essex Outdoor Living, are responsible for the disposal of the pallet on which the Product(s) will be delivered.

3.2 By signing the delivery receipt provided by the courier, you acknowledge that you have inspected the Product(s) and confirm that they do not show any signs of fault or damage. Make sure you have a thorough look! In the unlikely event that there is a problem, not it down on the delivery note, and give us a call on 0203 1501503 or email support@londonessexoutdoorliving.co.uk to report any issues. We will do everything we can to help get things sorted.

4. RISK AND TITLE

4.1 The Product(s) will be your responsibility once it / they have been delivered.

4.2 Ownership of the Products will only pass to you when we receive full payment. That’s for the Products and Delivery.

5. OUR LIABILITY TO A CONSUMER

5.1 If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer as a result. However, we are not responsible for any loss or damage that is unforeseeable. Loss or damage is foreseeable if it’s an obvious consequence of our breach.

5.2 We only supply Product(s) for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes. As so we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5.3 We do not in any way exclude or limit our liability for:

Death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples), defective products under the Consumer Protection Act 1987; and any other matter for which it would be illegal for us to exclude our liability.

If you are ordering as a business, this clause 5 does not apply.

6. OUR LIABILITY TO A BUSINESS

6.1 Depending on clause 5.3, we’ll only be liable to you for the Product(s) price if we fail to comply with our Ts&Cs for any reason.

6.2 Also depending on clause 5.3, we will not be liable for losses if we fail to comply to these Ts&Cs for the following reasons:

Loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data or waste of management or office time. However, this will not prevent you claiming for loss of or damage to your physical property.

6.3 We do not in any way exclude or limit our liability for:

Death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession), defective products under the Consumer Protection Act 1987 or any other matter for which it would be illegal for us to exclude our liability.

This clause does not apply if you are contracting as a consumer. Please see clause 5.

7. EVENTS OUTSIDE OUR CONTROL

7.1 We will not be liable for any failure to perform our obligations under a Contract that is caused by events outside our reasonable control. This is known as a Force Majeure Event.

7.2 A Force Majeure Event includes anything beyond our reasonable control.

7.3 Our performance under any Contract is deemed to be suspended as long as a Force Majeure Event continues.

8. ENTIRE AGREEMENT

8.1 These terms and conditions and any document expressly referred to in them constitutes the whole agreement between us. They supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

8.2 Each of us agrees that our only liability in this agreement (whether made innocently or negligently) will be for breach of contract.

9. LAW AND JURISDICTION

Everything we talk about in these terms is governed by English law. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales.